Lab Software/Hardware Upgrades

Service Description:
Every computer lab at San Antonio College consists of a variety of hardware and software. Some labs offer computers with specific discipline centered software. The Office of Technology Services (OTS) updates these software applications as new versions become available. OTS also updates computer lab hardware every five years through the college's Desktop Replacement Plan.

Service Provider:
SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility: Staff, Faculty

Availability:
Monday-Friday, 8:00 a.m. - 5:00 p.m., excluding college holidays and closures.

How to access services (Procedures if Any):
For more information or to request assistance regarding computer lab software/hardware upgrades, please submit a Footprints ticket through the online service ticket website at http://footprints.alamo.edu or contact the college HelpDesk at 210-486-0777. When submitting a ticket please select, "Hardware Support" from the Service field, "Computer Lab" from the Component field, and the appropriate option from the drop down menu in the Detail field.

Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information:
Desktop Replacement Plan
Available Software List
Computer Lab Reservations
Open Computer Labs

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
1/11/2019 10:42:03 AM

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