ACES Web Services For Faculty and Staff

Service Description:

ACES Web Services are available within the Employee tab and Faculty tab of ACES accounts. Personal Information (i.e., home addresses and phones, personal e-mail addresses, Alamo Colleges email password, emergency contacts, etc.) can be viewed/updated via Web Services.  An Employee tab is available to access time sheets, leave balances, pay information, etc. The Faculty tab can be used to view class schedule, class lists, wait lists, and to post midterm and final grades.

Service Provider:
District Information Technology Services
              Email Address helpdesk@alamo.edu
              Main Contact Number (210) 485-0555
              Website Information District IT

Eligibility: Staff, Faculty

Availability:
24 hours a day, 7 days a week. Excludes emergency system maintenance timeframes.

How to access services (Procedures if Any):
Go to https://aces.alamo.edu.  The ACES homepage has links to help you obtain your ACES User Name. 
Multi-Factor Authentication (MFA) was added to the ACES portal.  Users will be required to pass a second factor of authentication after confirming their credentials (username and password) when logging into the ACES Portal. Users will be able to choose how they receive their one-time passcode based on their profile attributes. If both an email and mobile phone number are registered to their account, they will be able to choose between Email, SMS, or Voice.

First-time users only:  Your default password will be the first two letters of your last name, IN CAPS, followed by your birthdate in MMDDYY format.  

Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information:
System Maintenance/Outage Information is available at System Alerts.

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
3/7/2025 9:57:59 AM

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