ACES for Faculty and Staff

Service Description:


Alamo Colleges Educational Services (ACES) is a secure portal that employees can use to access leave and pay stub information, as well as to register for professional development sessions.  Faculty can use ACES to access online courses that they are assigned to teach.  ACES also provides access to email and the latest information of events and important news for Alamo Colleges. 


Service Provider: District Information Technology Services
              Email Address helpdesk@alamo.edu
              Main Contact Number (210) 485-0555
              Website Information District IT

Eligibility: Staff, Faculty

Availability:
24 hours a day, 7 days a week. Excludes emergency system maintenance timeframes.

How to access services (Procedures if Any):

Faculty and Staff will be granted access to ACES during the hiring process.

You will need your ACES Username and password to login to the ACES website. 

   To obtain your ACES Username, use the Get my ACES User Name link located on the ACES website.

   The initial password is the first two letters of your last name, in uppercase letters, followed by your birthdate    in MMDDYY format. 

   Example: Joe Smith, born on Oct. 11, 1985 would have a default password of SM101185.

If your default password does not work with your birthday:

   Try the first two letters of your last name in upper case plus the last 6 numbers of your Banner ID.

   Example: Joe Smith, with Banner ID 901234567, would have a default password of SM234567.

   You can obtain your Banner ID by clicking the Get My Banner ID Number link located on the ACES website.

Frequently Asked Questions are available by going to the Getting started with ACES link located on the ACES Website.


Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information:
System Maintenance/Outage Information is available at System Alerts.



Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777
Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555
Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
11/8/2018 8:10:01 AM


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