Banner 9

Service Description:

Banner is the administrative software used by Alamo Colleges.  Banner consists of various integrated modules which share a common database.  The modules used include:  Finance (general ledgers, accounts receivable, accounts payable, etc.), Financial Aid (student financial aid awards), Human Resources (employee records, salaries, etc.) and Student (admissions, registration, etc.).

Service Provider:
District Information Technology Services
              Email Address helpdesk@alamo.edu
              Main Contact Number (210) 485-0555
              Website Information District IT

Eligibility: Staff, Faculty

Availability:
24 hours a day, 7 days a week. Excludes emergency system maintenance timeframes.

How to access services (Procedures if Any):
Go to https://www.alamo.edu/about-us/offices-departments/employees/banner-links/ and click Production Database [PROD] -- Banner 9.  Banner 9 is compatible with FireFox and Google Chrome. 

Refer to Banner Access in this Service Catalog for information on how to request a Banner username/password.

Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information:
System Maintenance/Outage Information is available at System Alerts.

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
1/11/2019 12:13:15 PM

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