Audio Conferencing

Service Description:

The Alamo Colleges telephone system utilizes the Voice Over Internet Protocol or VoIP network. VoIP phones assigned to faculty and staff of San Antonio College are able to place calls over the SAC network, instead of the traditional public switched telephone network. Conference calls using the VoIP network are very similar to traditional conference calls. The Office of Technology Services is available to provide assistance with all of your audio conferencing support needs. 

Our team of onsite technicians is dedicated to providing comprehensive assistance to all employees, addressing all audio conferencing support needs and ensuring a smooth and efficient experience with VoIP technology.


Service Provider:
SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots
              San Antonio College Helpdesk


Eligibility: Staff, Faculty

Availability:
Monday-Friday, 8:00 a.m.- 5:00 p.m. Excluding College Holidays.

How to access services (Procedures if Any):
Support services can be requested through the online service ticket website at https://footprints.alamo.edu/footprints/servicedesk/login.html.  When submitting a ticket you will need to select "New SAC Ticket"
Add a short Description of the request
Category =  Hardware
Sub-Category = Telephone
Add a detailed description of the service being requested.  

Supporting Documentation:

Service Cost:
N/A

Additional Information: Visit the District Share Point site for a list of VoIP Video Tutorials.

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777
Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555
Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
3/7/2025 10:00:59 AM


- Give Feedback

Was this information helpful?

Tell us what we can do to improve this article