Skype for Business

Service Description:
Skype for Business, formerly known as Microsoft Lync, is an easy-to-use interface that enables you to communicate in real time through instant messaging.  Skype for Business saves time and improves productivity.  It also provides audio & video conferencing and presence information that you can customize and share with your contacts to help them communicate with you.

Skype for Business allows for inter-office instant messaging and directory information. The system is tightly integrated with the Microsoft Office System (Word, Excel, and PowerPoint).

  Skype for Business provides the following benefits:

  • Streamlines electronic communication.
  • Increases work effectiveness and productivity.
  • Reduces travel through online and real time communication facilities.

Service Provider:
District Information Technology Services
              Email Address helpdesk@alamo.edu
              Main Contact Number (210) 485-0555
              Website Information http://www.alamo.edu/district/it/


Eligibility: Staff, Faculty

Availability:
24 hours a day, 7 days a week

How to access services (Procedures if Any):
Skype for Business can be accessed through your workstation simply by clicking the Start Windows icon and searching for the "Skype for Business" application. Once opened, login using your Alamo College's email address and email password. When logging in, use the following format:

Sign-in address: ACES email address
Password: ACES email password
Domain\Username: root\username

For technical support, please contact the SAC Helpdesk at 210-486-0777 or by submit a work order via Footprints.

Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information:
Skype for Business Support

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
1/4/2019 11:45:55 AM

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