Web Conferencing Tools

Service Description:

Alamo Colleges offers OpenTouch Conversation,  a collaboration/conferencing tool that brings together IM Chat, voice calls, visual collaboration and call history. The tool allows for interactive online collaboration for multiple member meetings; Those that include presentation and handout displays along with roll call and integration with Outlook. Please refer to the OpenTouch User Guide.


Service Provider: District Information Technology Services
              Email Address helpdesk@alamo.edu
              Main Contact Number (210) 485-0555
              Website Information http://www.alamo.edu/district/it/

Eligibility: Staff, Faculty

Availability:
24 hours a day, 7 days a week

How to access services (Procedures if Any):

A footprint service request will need to be submitted for technicians to install on individual workstations. Once installed this service can then be accessed through your Outlook installed on your workstation. OpenTouch will not work with web based version of Outlook (MOWA). 

To access the OpenTouch service outside the Alamo Colleges network you will need to VPN to your workstation to access your workstation Outlook. Please refer to the OpenTouch User Guide.



Supporting Documentation:
OTS - Service Level Agreement.pdf
OpenTouch User Guide.pdf

Service Cost:
N/A

Additional Information:



Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777
Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555
Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
1/28/2019 9:09:10 AM


- Give Feedback

Was this information helpful?

Tell us what we can do to improve this article