The Office of Technology Services (OTS) manages the college's technology infrastructure and offers a wide range of services to assist faculty, staff and students with their technical needs. Our Mission is to provide the San Antonio College community with reliable and secure information technology infrastructure and services. The OTS Service Level Agreement outlines the duties and responsibilities of the San Antonio College OTS in providing those services to SAC customers (employees and students). As stated in the Service Level Agreement, all service requests with a “Normal” priority will be addressed and/or resolved within three business days.
How to Submit a Service Request: https://alamocolleges.screenstepslive.com/a/1601828-submitting-service-requestsHow to Submit a Service View Your Tickets: https://alamocolleges.screenstepslive.com/a/1601829-viewing-your-ticketsACE Tech Store: https://www.alamo.edu/sac/about-sac/college-offices/ots/acetechstore/Loan Equipment Distribution Center: https://www.alamo.edu/sac/about-sac/college-offices/ots/service-center/Technical Support Services: https://www.alamo.edu/sac/about-sac/college-offices/ots/techsupport/Texas Administrative Codes - Title 202: https://sacweb.sac.alamo.edu/eServiceCatalog/ServiceDescription?serviceID=80Appropriate Use of Information Technology: https://sacweb.sac.alamo.edu/eServiceCatalog/ServiceDescription?serviceID=81IT Service Level Metrics: https://sacweb.sac.alamo.edu/eServiceCatalog/ServiceDescription?serviceID=138
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