Hardware and Software Standards

Service Description:

Standard hardware and software for faculty and staff is maintained and provided by San Antonio College Office of Technology Services.  The trained IT staff are available to assess requirements, recommend solutions, acquire computer equipment, provide demonstrations and answer questions regarding desktop and laptop computer configurations and related software.

The Office of Technology Services maintains centralized desktop replacement funds for faculty, staff, and student lab computers.  Special and/or customized equipment requests to satisfy specific program requirements are funded at the department level.


Service Provider:
SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility: Staff, Faculty

Availability:
For standard hardware/software questions, employees can call our Helpdesk, Monday through Thursday, 8:00 a.m. to 7:00 p.m. and 8:00 a.m. to 5:00 p.m. on Fridays

How to access services (Procedures if Any):

To view a list of standard hardware and software for employee workstations, refer to OTS-Service Level Agreement  (Section 9: Hardware/Software Standards).

To view a list of standard hardware and software requirements for Students, visit Technology Resource Guide for Students.  

Alamo Colleges has negotiated pricing with Dell and HP to get the lowest total cost available. 
Alamo Colleges also has educational pricing available with Apple.

Services can be requested through the online service ticket website at http://footprints.alamo.edu.

Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information: N/A

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777
Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555
Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
5/9/2025 9:16:56 AM


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