Help Desk/ Technical Support

Service Description: The Office of Technology Services (OTS) Technical Support unit serves the San Antonio College community as one of the key services for supporting your information technology needs. Our staff can assist you with solutions for a variety of technology related issues, such as basic computing problems, software and hardware issues, and password recovery assistance.


Service Provider: SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility: Student, Staff, Faculty

Availability:
Monday-Thursday, 8:00 a.m. - 7:00 p.m. Fridays 8:00 a.m. -- 5:00 p.m. Excluding college holidays and closures. Summer Semester follows a 4 Day Work week

How to access services (Procedures if Any): For technical support, employees can access the online self-service work order solution Footprints at http://footprints.alamo.edu or contact the college Help Desk at (210) 486-0777.

For after-hours technical support, employees and students may contact the District Helpdesk at (210) 485-0555.

Supporting Documentation:

Service Cost:
N/A

Additional Information:


SAC Technical Support Staff List

SAC Help Desk
District Technical Help Desk

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
4/30/2025 11:59:20 AM

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