Announcements

Service Description:

Alamo Colleges uses various means of communication to keep students and employees informed.  Alamo.edu websites are used to provide information primarily for students and the external community.  SharePoint is used to provide internal information to employees.  ACES displays Campus Announcements for students and employees.  Public Relations Departments send mass email communications to students and employees.  SAC Office of Technology Services posts technical outages for view by students and employees.  The Emergency Notification website has information regarding emergency alerts and how students and employees can update emergency contact information.

Service Provider:
District Information Technology Services
              Email Address helpdesk@alamo.edu
              Main Contact Number (210) 485-0555
              Website Information http://www.alamo.edu/district/it/

Eligibility: Student, Staff, Faculty

Availability:
24 hours a day, 7 days a week. Excludes emergency system maintenance timeframes.

How to access services (Procedures if Any):
Visit Alamo.edu, ACES, technical outages, Emergency Notification website and SharePoint (employees only).  Contact Public Relations Departments if you have a need to send email communications targeted to all-students, all-employees, all-faculty or if you have a need to post a special campus announcement in ACES.  Instructors have access to post announcements in their assigned course homepages.  Each department maintains the information on their alamo.edu and SharePoint sites. 

Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information:
System Maintenance/Outage Information is available at technical outages.

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
1/15/2019 9:58:38 AM

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