Announcements

Service Description:

Alamo Colleges uses several communication channels to keep students, employees, and the broader community informed. Alamo.edu provides information primarily for students and the public, while AlamoShare serves as an internal resource for employees. ACES displays campus announcements for both students and employees, and the Office of Communications distributes mass email communications.

The SAC Office of Technology Services posts information about technology outages and service disruptions. Emergency alerts and instructions for updating emergency contact information are available on the Emergency Notification website. 


Service Provider:
District Information Technology Services
              Email Address helpdesk@alamo.edu
              Main Contact Number (210) 485-0555
              Website Information http://www.alamo.edu/district/it/

Eligibility: Student, Staff, Faculty

Availability:
Available 24 hours a day, seven days a week, except during emergency system maintenance.

How to access services (Procedures if Any):
Visit Alamo.edu, ACES, technical outages, the Emergency Notification website, and AlamoShare (employees only).  

Contact the Office of Marketing and Strategic Communications if you need to send email communications targeted to all students, all employees, and all faculty at SAC, or if you need to post a special campus announcement in ACES.  Instructors have access to post announcements on their assigned course home pages.  

Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information: OTS System Alerts
OTS Security Alerts



Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777
Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555
Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
9/14/2026 11:56:52 AM


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