Emergency Phone Support

Service Description:

In the event of a campus emergency (or severe weather alert) affecting San Antonio College, students, faculty, and staff will be notified via text, phone call or email through the Blackboard Connect System. For this reason, it is critical to always maintain the most current contact information under Personal Information in ACES.

San Antonio College (VOIP) phones are also updated with the e911. The e911 phone support will notify Alamo Colleges Department of Public Safety with the location of the call in the event the caller is unable to communicate.


Service Provider:
SAC Office of Technology Services
              Email Address: sac-helpdesk@alamo.edu
              Main Contact Number (210) 486-0777
              Website Information http://www.alamo.edu/sac/ots

Eligibility: Student, Staff, Faculty

Availability:
24 hours a day, 7 days a week.

How to access services (Procedures if Any):
Students, faculty, and staff are automatically opted in to receive emergency alerts when entering their text enabled phone number and email address in ACES. For further questions or support, please contact the SAC Helpdesk. For assistance with editing or updating personal information in ACES please view the Help Guide PDF under the Additional Information section. Services can be also requested through the online service ticket website at http://footprints.alamo.edu.

Supporting Documentation:
OTS - Service Level Agreement.pdf

Service Cost:
N/A

Additional Information:
Emergency Communication

Updating Alert Contact Information Help Guide

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
3/7/2025 2:08:03 PM

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