BioSig-ID

Service Description:
BioSig-ID is the enabling technology selected to support the Alamo Colleges in verifying the identity of online students. BioSig-ID is a bio metric signature gesture technology for identity verification. It requires only a mouse, stylus or touch pad for users to create a unique password, and can be fully integrated into Canvas for the purpose of authenticating student identity in online courses.

Service Provider:

Office of Technology Services, Instructional Innovation Center
              E-mail:  sac-it@alamo.edu
              Phone: 210-486-0777
              Website Information: https://biosig-id.com/ 

Eligibility: Student, Faculty

Availability:
24 hours a day, 7 days a week. Excluding emergency system maintenance timeframes.

How to access services (Procedures if Any): For faculty, BioSig-ID is an application that can be created as an assignment within Canvas, as well as be used as an external tool when creating modules. For students, the Bio-Sig ID requirement will appear within a Canvas course and may be listed as one of the first assignments of the course.
For additional resources and support guides select from list below.
Bio-Sig Enrollment
Reset Password

Supporting Documentation:
OTS - Service Level Agreement.PDF
BioSig Directions for Faculty.pdf

Service Cost:
N/A

Additional Information:
BioSig- ID FAQs

Do we have to use it?
Yes, all online classes should be using it to meet SACS guidelines.

What is best practice for using BioSig-ID?
Use modules and set prerequisites so student must verify identity before getting to the next item in the module.
Have a “verification assignment” at the beginning of the course. Remind students to write down password for future assignments.

Do we have to use modules?
No, but it’s the most effective way to use the tool. First, set up BioSig-ID under Assignments.

What are the browser requirements?

Mozilla Firefox 112 or above
Google Chrome 112 or above
A browser with HTML5 support
JavaScript enabled in your browser

What if the student forgets their password?
They have a backup that acts like a secret question, for resets. If they forget both, they can request a password reset via email (http://www.biosig-id.com/videos/ht-reset-password/).

What if the student creates a password in one class, and then is instructed to do so in another?
BioSig- ID will recognize the user from his/her email address. If he/she has already created a password, he/she will be instructed to just verify identity for that assignment. It may seem confusing if you’re telling them to create a password again, but it doesn’t affect the “grading”.

How do we explain this tool to students?
Sample announcement message to use in your CANVAS course:

This course requires you to participate in a new security system, Biometric Signature ID, as part of our accreditation compliance. This new software system is used to verify a students’ ID using your mouse, touch pad, stylus or touch screen. No special hardware or software downloads are necessary. For BioSig-ID technical assistance, please contact the Alamo Colleges District Help Desk at 485-0555.

1. Watch this short instructional video (http://www.biosig-id.com/videos/ht-enroll-30/) to learn how to enroll with BioSig-ID.

2. The password you create will eventually be used for all courses at Alamo Colleges, please try to remember it by taking a screen shot or some other alternative method.  However, if you forget, you can reset the password yourself by following the steps in this short video (http://www.biosig-id.com/videos/ht-reset-password/).

3. Go to the Smart Start Module to start this verification process. It should take you approximately five minutes.

How do I get more information?
A face-to-face training course for Alamo Colleges is available in AlamoTalent.

BioSig-ID Support site: https://help.biosig-id.com/portal/en/kb/biosigid/biosig-id

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777 		Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555 		Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
5/25/2023 10:00:00 AM

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