VOIP (Voice over Internet Protocol) telephone service is offered to all San Antonio College faculty and staff.  New phone requests for VOIP devices will be handled by the Office of Technology (OTS) Network Services Team and then delivered to its assigned location by the OTS Onsite Services Team.

The voicemail feature is automatically added to VOIP phones of full-time faculty and staff.  

Adjunct faculty, please refer to Voice Mail Services.

Information for NEW HIRES: When the Alamo Colleges Human Resources Department approves a new employee to start work, a workflow within the FootPrints Technology Work Order System is automatically initiated.  

·_         The Hiring Manager will receive an email with Subject Line: “NEW HIRE CREATED Ticket”.

o The email will include a link to a “New Hire Form.” The Hiring Manager will need to click on the “New Hire Form” link and select the “Telephone Setup” checkbox.  This will create a ticket that will go to the IT Department.

o The email will also include a FootPrints Manager Workflow for New Hires Guide that shows an example of how the Hiring Manager can select/make different technology requests for the new hire. 

If the Hiring Manager is not able to find the NEW HIRE CREATED Ticket Email:

·_         Faculty and Staff who have a SAC network account can request technology services through the SAC IT Service Work Order Solution at https://footprints.alamo.edu.  

o In the work order Services listed, choose “IT Support,” “Phone Services,” “New Telephone Request,” fill out the required information.

·_         Faculty and Staff can contact the SAC Help Desk at 210-486-0777 for assistance with having a ticket created for technology requests or for other technical support needs.

Updating Alert Contact Information Help Guide

Voice Mail Services