Banner Access

Service Description:
Banner is the administrative software used by Alamo Colleges. Banner consists of various integrated modules which share a common database.  The modules used include:  Finance (general ledgers, accounts receivable, accounts payable, etc.), Financial Aid (student financial aid awards), Human Resources (employee records, salaries, etc.) and Student (admissions, registration, etc.).

Service Provider:
District Information Technology Services
              Email Address helpdesk@alamo.edu
              Main Contact Number (210) 485-0555
              Website Information http://www.alamo.edu/district/it/


Eligibility: Staff, Faculty

Availability:
24 hours a day, 7 days a week. Excluding emergency system maintenance time frames.

How to access services (Procedures if Any):

To request access to the Banner FINANCE System:  San Antonio College employees need to email the SAC Budget Office at sac-budget@alamo.edu. The employee should specify if their role will be to initiate or approve purchases or other finance-related functions. The SAC Budget Office will provide guidance, as well as inform the employee of required Finance training before access is enabled.

To request access to the Banner STUDENT System: Employee needs to login to the Enterprise IT/Risk Security AlamoShare Site and complete and submit a Banner Access Request Form which will go to District IT Security@alamo.edu. Frequently Asked Questions (FAQs) on how the request process works are also available in the Enterprise IT/Risk Security AlamoShare Site. If you have questions about which Role to select, please send an email to security@alamo.edu and they will connect you with a point of contact for further guidance.

Access Banner at https://www.alamo.edu/about-us/offices-departments/employees/banner-links/ and click Production Database [PROD] -- Banner 9.  

Banner 9 is compatible with Google Chrome. 
Banner 9 uses your ACES credentials. 


Supporting Documentation:

Service Cost:
N/A

Additional Information:

VPN access is needed in order to access Banner outside of the Alamo network.
Remote Access (VPN Access)

AlamoShare 365


Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777
Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555
Request Service
Submit a service work order through the Service Management Solution – Footprints.

Last Modified Date:
5/5/2025 4:13:45 PM


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